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F.A.Q.'s
What is Y.E.S. – Your Extended Service?
Why was Y.E.S. developed?
What are the Y.E.S. program details?
How does the Y.E.S. plan compare with other plans?
Why do people love Y.E.S.?
When does the plan coverage take effect and how long does it last?
My product also comes with a manufacturer's warranty. Why should I also purchase a Y.E.S. Plan?
Is my Y.E.S. Plan transferable?
May I purchase a Y.E.S. Plan if I live outside the USA?
How do I purchase a Y.E.S. Plan?
May I cancel my Y.E.S. Plan?
When I purchase a Y.E.S. Plan, do I need to keep my receipt for both the plan and the product it covers?
What if I lose the receipt?
What happens to your coverage if the store where I purchase my Y.E.S. Plan goes out of business?
Does a Y.E.S. Plan cover the loss of a diamond or stone from the bezel of my watch or a piece of jewelry?
Is loss or theft covered under my Y.E.S. Plan?
How do I file a claim for service using my Y.E.S. Plan?
Are there any deductibles when I make my claim?
How long will it take to get service?
How do I ship my product for service?
Who pays for shipping my product for service?
Where do I ship it?
Do I need to insure my product when I send for service?
What is a Return Authorization (RA)?
What if the problem cannot be serviced?
How does the claim process work?
Who will do the work and where will it be done?
Do you need prior authorization for repair work?
Are there any situations when coverage can be denied?
Is my Y.E.S. Plan insured?
Where can I get additional questions answered?
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